I can't sync my Tempdrop!

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No Data to Upload

Removing the battery will erase any stored data. Wear again to receive a result after a battery change.

Other causes can be low battery or poor battery performance.

• If the battery was not removed and the low battery alert is not visible, contact support for help.

Oops, Data Missing!

Tempdrop was not turned on since last being worn.

• Check the sensor slow flashes green for 30 seconds after activation.

More Wear Time Needed

Tempdrop must be on and recording for a minimum of 3 hours.

• Sensor may shut down if removed for a short time during the night.
• Sensor may cool and shut down if it's too low, positioned over the muscle or the band is loose. Click here to check the wearing position.
• A new recording session will be activated if the button is long-pressed. Avoid long-pressing the button after activation.

Invalid Temperature Result

The result is not valid. 

• Keep Tempdrop away from external heat sources such as heat pads or bedside light bulb.
• Click here to check the wearing position. Wearing too low, positioned over muscle or the band being loose can lead to invalid results.
• Contact support if none of the above apply.

Sensor Disabled

Your sensor is disabled. No connection to the server can be made. 

• Contact support by clicking the link in the error message or, via the app menu for further instructions. 

Not Enough Beauty Sleep

A minimum of two hours of sleep detection is required. Sleep does not have to be consecutive.

• Click here to learn more. 

Temperature Already Recorded

Two valid sessions cannot be recorded on the same date. 

• A session is recorded after 3 hrs of wearing time.
• If Tempdrop is removed for more than 20 mins and cools below 30C/86F, it will shut down- turning it back on starts a new session.
• Long pressing or syncing Temdrop during the night starts a new session.
• Sessions are date-stamped by the time of shut down.

Syncing Failed

Server connection failure.

• Check the internet connection, hard close the app, restart the phone and try syncing again.
• If the above fails, Contact support via the app menu- Do not uninstall the app until further instruction is given by support. 

Can't find Tempdrop

Tempdrop failed to connect to the app when syncing. 

• Check that the sensor shows a green flashing light when attempting to sync. If it's not turning on normally, contact support via the app menu. 
• Ensure the battery-saving mode is turned off in phone settings.
• Hard close the app to try again.
• Click here or use the link in the message to resolve.

Bluetooth Connection Lost

The Bluetooth connection was lost. 

• Turn Bluetooth off/on and then restart the sync
• Hard close the app and restart the phone
• If it isn't resolved, you can contact support via the app menu.
• While waiting for a response, you may wish to try syncing using a different phone just once to retrieve your result. Data is stored on the server and not locally on the individual phone. 

Sync Attempt Has Already Been Made

Default message if a second syncing attempt is made.

No data is available.

• Refer to the first error message displayed or contact support for assistance.