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No Data to Upload ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e571b36ba1d916ec467357/file-sRx2eZBYHU.png)
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Removing the battery will erase any stored data. Wear again to receive a result after a battery change. Other causes can be low battery or poor battery performance.
- If the battery was not removed and the low battery alert is not visible, contact support for help.
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Oops, Data Missing! ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e5730c0f2a4c04f24d9fa9/file-MhVGPS120r.png)
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Tempdrop was not turned on since last being worn.
- Check the sensor slow flashes green for 30 seconds after activation.
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More Wear Time Needed ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e573fc8cb417537bd299f8/file-LLUeYiPrse.png)
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Tempdrop must be on and recording for a minimum of 3 hours.
- Sensor may shut down if removed for a short time during the night.
- Sensor may cool and shut down if it's too low, positioned over the muscle or the band is loose. Click here to check the wearing position.
- A new recording session will be activated if the button is long-pressed. Avoid long-pressing the button after activation.
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Invalid Temperature Result ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e57643eeacc5315bb8682c/file-oShhd0EF18.png)
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The result is not valid.
- Keep Tempdrop away from external heat sources such as heat pads or bedside light bulb.
- Click here to check the wearing position. Wearing too low, positioned over muscle or the band being loose can lead to invalid results.
- Contact support if none of the above apply.
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Sensor Disabled ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e577886ba1d916ec46735c/file-lC1WCP9l22.png)
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Your sensor is disabled. No connection to the server can be made.
- Contact support by clicking the link in the error message or, via the app menu for further instructions.
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Not Enough Beauty Sleep ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e575c50f2a4c04f24d9fab/file-kVcCAEWsTa.png)
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A minimum of two hours of sleep detection is required. Sleep does not have to be consecutive.
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Temperature Already Recorded ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e577e4eeacc5315bb8682d/file-DS3FdVAXAB.png)
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Two valid sessions cannot be recorded on the same date.
- A session is recorded after 3 hrs of wearing time.
- If Tempdrop is removed for more than 20 mins and cools below 30C/86F, it will shut down- turning it back on starts a new session.
- Long pressing or syncing Temdrop during the night starts a new session.
- Sessions are date-stamped by the time of shut down.
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Syncing Failed ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e57b0ceeacc5315bb8682e/file-GdYvS9HiF8.png)
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Server connection failure.
- Check the internet connection, hard close the app, restart the phone and try syncing again.
- If the above fails, Contact support via the app menu- Do not uninstall the app until further instruction is given by support.
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Can't find Tempdrop ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e57b930f2a4c04f24d9fad/file-itJHv0nyEo.png)
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Tempdrop failed to connect to the app when syncing.
- Check that the sensor shows a green flashing light when attempting to sync. If it's not turning on normally, contact support via the app menu.
- Ensure the battery-saving mode is turned off in phone settings.
- Hard close the app to try again.
- Click here or use the link in the message to resolve.
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Bluetooth Connection Lost ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e57c310f2a4c04f24d9faf/file-5gGs9uyJld.png)
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The Bluetooth connection was lost.
- Turn Bluetooth off/on and then restart the sync
- Hard close the app and restart the phone
- If it isn't resolved, you can contact support via the app menu.
- While waiting for a response, you may wish to try syncing using a different phone just once to retrieve your result. Data is stored on the server and not locally on the individual phone.
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Sync Attempt Has Already Been Made ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/5c0608ee04286304a71cf3c7/images/65e578b76ba1d916ec46735d/file-oUiOZelkBb.png)
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Default message if a second syncing attempt is made. No data is available.
- Refer to the first error message displayed or contact support for assistance.
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Other |
Contact support with any ongoing issues. |