I can't sync my Tempdrop!

Oh no! We are sorry that your syncing attempt didn't go smoothly but let's get this resolved for you. 

Error message

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Not enough data for a valid result

Tempdrop must be manually turned on before each wearing session and worn for a minimum of 3hrs to achieve a result. 
  • If the sensor was not activated or worn for the minimum time required, review the correct use guide and try again the following night. Do not wear Tempdrop outside of normal sleeping hours to simply log a result if one is missed. 
  • For further investigation, contact support by clicking the link in the error message or, via the app menu.
No data to sync

The Tempdrop sensor contains no data.

  • If your Tempdrop is opened or dropped, any stored data will be erased. If this has not caused the error...
  • Contact support by clicking the link in the message or go to the contact support option in the app. Do not wear Tempdrop outside of normal sleeping hours to simply log a result if one is missed.

Invalid temperature result

Your result is invalid and cannot be displayed.

  • Contact support by clicking the link in the error message or, via the app menu for further instructions. Do not wear Tempdrop outside of normal sleeping hours to simply log a result if one is missed. 

Recording failed

An issue with your sensor has been detected. 

  • Contact support by clicking the link in the error message or, via the app menu for further instructions. Do not wear Tempdrop outside of normal sleeping hours to simply log a result if one is missed. 

Unable to upload result

Your sensor is disabled. No connection to the server can be made. 

  • Contact support by clicking the link in the error message or, via the app menu for further instructions. 

No result can be shown

Overnight data stability was not adequate for a valid result. 

  • Click here to learn how to prevent this from occurring. Do not wear Tempdrop outside of normal sleeping hours to simply log a result if one is missed. 
Only one result per day

 2 valid sessions cannot be recorded on the same date. 

  • A session is recorded after 3 hrs of wearing time
  • If Tempdrop is removed for more than 20 mins and cools below 30C/86F it will shut down- turning it back on starts a new session
  • Long pressing or syncing Temdrop during the night starts a new session
  • Sessions are date stamped by the time at shut down



Server Error when syncing

Server error displays when attempting to sync. Users CAN navigate around the app. 

  • Check internet connection, hard close the app, restart the phone and try syncing again.
  • Contact support via the app menu- Do not uninstall the app until further instruction is given by support. 

Cannot find Tempdrop

Tempdrop failed to connect to the app when syncing. 
  • Check that the sensor is showing a green flashing light when attempting to sync. If it's not turning on normally, contact support via the app menu. 
  • Ensure battery-saving mode is turned off.
  • Click here or use the link in the message to resolve.

Bluetooth Connection Lost

The Bluetooth connection was lost. 

  • Turn Bluetooth off/on and then restart the sync
  • Hard close the app and restart the phone
  • If it is not resolved, contact support via the app menu. While waiting for a response, you may wish to try syncing using a different phone just once to retrieve your result. Data is stored on the server and not locally on the individual phone. 
OTHER If you are experiencing any other problem syncing Contact Us via the app menu or email support@temp-drop.com for troubleshooting help.

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