I can't sync my Tempdrop!

 Be sure to review the correct process for syncing and then read on to troubleshoot your issue.

1. Can't find Tempdrop

2. Bluetooth connection lost  

3. Server error  

4. Not enough data   

5Other

Can't find Tempdrop

  • Ensure your phone's power-saving mode is turned off
  • Press the start syncing button in the app before long-pressing your Tempdrop sensor button
  • Turn your phone into flight mode for 30 seconds and then try again

Bluetooth connection lost

  • Go to your phone settings>applications and check if Bluetooth permissions for Tempdrop are still turned on
  • Turn your phone into flight mode for 30 seconds and then try again

If this problem persists, try syncing your Tempdrop just once using a different phone or smart tablet. This often works to reset the Bluetooth connection. Your data is stored on the server so your result will transfer. to your app once it's synced. Please reach out to support@temp-drop.com with a video demonstrating the problem along with your app logs if the issue can't be resolved. 

'Server error' app fails to open

Tempdrop's app requires a strong stable internet connection to open and sync. Try switching between phone data and Wi-fi or moving to an area with a stronger signal to resolve. If your internet signal is strong enough to stream video, and this error continues, uninstall and reinstall your app

'Server error' when syncing

If you have checked your internet connection and it is adequate, log out and back into the app and try again.

Not enough data

Click here for help.

Our team is always available to help if you need it. Simply email your app logs or use the Contact form and send a description along with order number/proof of purchase for help. As a best practice, we always recommend syncing your Tempdrop daily unless it's not possible. If you have synced 2-3 nights at once and have a missing night or two, we may not be able to define the cause. 

Other

If you are experiencing any other problem syncing Contact Us for troubleshooting help.

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