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How do I send my app's diagnostic logs?
Tempdrop's app diagnostic logs may be required to diagnose problems with your app, sensor, or certain syncing issues. Uninstalling the app deletes these diagnostic logs.
Apple users must have an email account added through your phone settings (3rd party email apps such as gmail will not link to this option within IOS). Here is a link if you need help to set it up.
To send your logs
- Go to your Tempdrop app
- Select the "message" icon at the top of the home screen*
- Tap, "I have a technical issue" from the pop-up options
This will open an email with the support email address pre-filled.
- Add a description to the email of your request or problem
- Attach screenshots or pictures if applicable
- Send your email
If your email was successfully sent, you will receive an auto-reply immediately (check spam/promotions).
The logs must be sent from the phone used to sync your Tempdrop. If you sometimes use a different phone to sync, be sure to let support know.
*Contact support can also be found in the app menu.