"Not Enough Data" syncing error

To obtain a result, your nightly recording session must be more than 3 hours. It's not required to sleep consecutively for the entire recording session. If you are sure you turned on your Tempdrop and wore it for more than 3 hrs but received this message when attempting to sync, read on for a resolution. 

  • Send your app logs to support with a description and the date you missed your temp result. When you send your app log email, you will receive an immediate auto-response if it has been received successfully.   

Our team will let you know why you have experienced this problem which can occur for a number of reasons.

In the meantime, while you wait for an answer from tech support, it's worth a double-check of your wearing position (especially if you are new to Tempdrop). One reason this error can occur is if the sensor shut down overnight due to cooling below 30C/86F. This can happen if your wearing position is incorrect or the armband is not adjusted firmly enough to maintain adequate warmth. You can double-check your wearing position here to rule this reason out.

As a best practice, we always recommend syncing your Tempdrop daily unless it's not possible. If you have synced 2-3 nights at once and have a missing night or two, we may not be able to define the cause.

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